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Attention Pharmacists and Pharmacy Techs: Click to access CPE Monitor and CE information More Information

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This activity will cover key topics of interest to stakeholders who set practice policy and will be called upon to evaluate and make decisions on issues pertaining to biosimilars.

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Real-Time Patient Data to Drive Safety: A Clinical Pharmacist’s Workflow Redesign



(On-Demand Webinar Recording, $215*)

NOTE: Pharmacists or Pharmacy Technicians that attended the live CE webinar titled "Real-Time Patient Data to Drive Safety: A Clinical Pharmacist’s Workflow Redesign" that was held on June 20, 2017, AND received CE credit (i.e. a pharmacist or pharmacy technician CE statement with ACPE Universal Activity Number 0221-9999-17-150-L05-P/T), are NOT eligible to also receive CE credit for this home-study activity.



Healthcare professionals are faced with increasing pressure and expectations to deliver high quality, safe patient care. With growing demands on pharmacy professionals to accomplish more with reduced resources, the Hospital Corporation of America (HCA) redesigned their clinical pharmacy workflow model, shifting the focus towards more comprehensive, timely patient care, through the launch of a workflow redesign in July 2014.

This Clinical Pharmacist Workflow (CPW) initiative has expanded the reach of clinical pharmacy services through the utilization of real-time patient data to drive a proactive workflow, improving safety and quality of patient care. The implementation approach was a multi-step process that included: extensive preparation and planning, clinical service policy validation, a gap assessment, education and training, communication, and ongoing integration with clinical program support. Evidence based clinical rules were created by our clinical pharmacy experts who used the wide array of existing electronic patient data—including microbiology, laboratory, vital signs, bar code medication administration, and medication orders—to create evidence-based alerts that prompt pharmacist review and intervention.

As with many organizations, medication reconciliation discrepancies are common during hospitalization. HCA’s pharmacy services led model using certified pharmacy technicians and pharmacists provided a dedicated service team to support the deficiencies in their current process. CPW was used as a communication tool to complete intervention documentation, providing real time program sustainability.

Join ISMP and our expert faculty as they describe their success stories and lessons learned with CPW implementation and maintenance throughout their organization. Content will include a discussion of measures used to monitor trends and time to pharmacist intervention, rules that assist with harm avoidance and performance success metrics. Medication reconciliation implementation tools and strategies will also be shared.


The target audience for this activity includes Hospital and Health System Leadership, Quality and Risk Management Leaders, Physician, Pharmacy, and Nursing Leaders, Patient and Medication Safety Officers, Frontline Practitioners, Nurses, Pharmacists and Certified Pharmacy Technicians, and Medication Safety Teams.


At the completion of this webinar, the participant will be able to:

  • Explain how the use of real time patient data contributes to provider- pharmacist relationships and patient care successes.
  • Describe two outcome measures used to trend clinical pharmacist workflow performance and improve patient safety.
  • Identify medication reconciliation tools and strategies used to positively impact patient outcomes during hospitalization.


Moderator: Christina Michalek, BS, RPh, FASHP
Medication Safety Specialist
Institute for Safe Medication Practices
Horsham, Pennsylvania

L. Hayley Burgess, PharmD, CPPS
AVP of Clinical Pharmacy Programs and Medication Safety
Hospital Corporation of America (HCA)
Nashville, Tennessee

Joan Kramer, PharmD, BCPS
Director of Medication Safety & Systems Innovations
Hospital Corporation of America (HCA)
Nashville, Tennessee


Release Date: June 20, 2017
Expiration Date: June 20, 2018 

This CE activity is jointly provided by ProCE, Inc. and ISMP.  ProCE is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. ACPE Universal Activity Number 0221-9999-17-150-H05-P/T has been assigned to this knowledge-based, home-study activity (initial release date 6-20-17). This CE activity is approved for 1.5 contact hours (0.15 CEUs) in states that recognize ACPE providers. Completion of an evaluation and post-test is required to receive CE credit. Proof of completion will be posted in NABP CPE Monitor profiles. No partial credit will be given.


(On-Demand Webinar Recording, $215*)

*Up to 15 participants can access the On-Demand Recording and claim CE.

Institute for Safe Medication Practices (ISMP)
200 Lakeside Drive, Suite 200, Horsham, PA 19044
Phone: (215) 947-7797

For registration questions, contact ProCE at 1-800-748-7795.


The material presented in this CE activity does not reflect the views of ProCE, Inc. or the commercial sponsor. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.