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Attention Pharmacists and Pharmacy Techs: Click to access CPE Monitor and CE information More Information

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The Role and Impact of Pharmacy Technicians in Health System Specialty Pharmacy Services

Activity Downloads

To Participate

To participate in this continuing education activity:

  1. Review the activity description and objectives.
  2. View the activity.
  3. Complete the online post-test and activity evaluation.

Note: If you attended the live CE activity AND received CE credit (i.e. a pharmacist CE statement of credit with ACPE UAN 0221-9999-21-283-L04-T), you are NOT allowed to also receive credit for this home-study on-demand web activity.

Activity Description

Patients with chronic conditions who require specialty medications require a high level of coordination and support to manage therapy regimens. Pharmacy technicians embedded in health system outpatient clinics are strongly-positioned to help improve patient outcomes by addressing common barriers to adherence and proactively connecting patients to pharmacists for education and support.

In this CE webinar, pharmacy technicians currently practicing in the health system specialty pharmacy setting will discuss:

  • The day-to-day responsibilities of a specialty pharmacy liaison.
  • How specialty pharmacy liaisons interact with and support patients, pharmacists, and other providers.
  • Impact specialty pharmacy liaisons have on medication access, adherence, and patient outcomes.

Learning Objectives

The target audience for this activity includes pharmacy technicians. At the completion of this activity, the participant will be able to:

  • List the day-to-day activities and responsibilities of health system specialty pharmacy liaisons.
  • Explain how specialty pharmacy liaisons interact with patients and providers.
  • List examples of how health system specialty pharmacy liaisons can improve therapy access, minimize safety issues and promote medication adherence.
  • Explain how to best prepare for career opportunities in health system specialty pharmacy services, including what credentials are needed and why.


Thomas Fenstermacher, CPhT-Adv, CSPT, CPTM, Training Manager at Trellis Rx

Samantha Goff, CPhT, Specialty Pharmacy Liaison, Trellis Rx
Ray Howard, CPhT, Advance Team Liaison, Trellis Rx
Sarah Mehaffey, CPhT, Advance Team Liaison, Trellis Rx
Christa Pratt, CPhT, Pharmacy Liaison, Trellis Rx

CE Accreditation

Release Date: December 22, 2021
Expiration Date: December 22, 2022


This activity is jointly provided by ProCE, LLC and Trellis Rx. ProCE is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. ACPE Universal Activity Number 0221-9999-21-283-H04-P has been assigned to this home study knowledge-based activity. This activity is approved for 1.0 contact hours (0.1 CEU) in states that recognize ACPE providers. The activity is provided at no cost to participants. Statements of completion will be issued online at upon completion of the evaluation and post-test with a score of 70% or higher. No partial credit will be given. Statements of completion will be issued online at, and proof of completion will be posted in NABP CPE Monitor profiles.


It is the policy of ProCE, LLC to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. Faculty must disclose to participants any significant financial interest or affiliation with companies that manufacture or market products discussed during their presentation. All of the faculty presenters (moderator and panelists) have no relevant conflicts of interest to report.


No external support has been received for this activity.

The material presented in this CE activity does not reflect the views of ProCE, LLC or the commercial sponsor. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.